Please note that due to high order levels we are only taking queries relating to our products available on the website and existing orders.

Please send these queries to

We are not taking on any custom orders.

Answers to our frequently asked questions are:

  • Each pedal is made to order so yours will be posted within our build time of 7-14 days.
  • We do not make expression pedal switchers, MIDI footswitches or programmable loopers.
  • We do not modify or repair non-Bright Onion products.
  • We are unable to accommodate collection.
  • We do not do endorsements or artist pricing.
  • We will not lie on the customs form, if it is checked we get penalised.