Shipping

Bright Onion Pedals uses the Royal Mail, UPS or DHL for domestic and international shipping.

The cost of postage is determined by the shipping weight of the pedals and/or cables, you can see the shipping cost in your cart (once you add your country) or during checkout.

If your country is not listed below, please contact me for shipping details stating what pedal/s you require, any pedal options and where you would like them delivered to, I can then confirm the price.

UK

Royal Mail 1st Class Recorded Delivery (Recorded Signed For), Special Delivery or UPS Standard.

For guaranteed next weekday delivery (after the pedal has been made and posted, not from the date of the order) use Special Delivery.  UPS and Recorded Delivery in most cases is delivered the next day after the pedal has been posted however there are occasional delays.

Bright Onion takes no responsibility for any postal delays when the pedal is posted using Recorded Delivery.  In the unlikely event that a parcel is lost during delivery the Royal Mail request 15 working days for the parcel to be delivered, if the parcel does not arrive in that time then Bright Onion Pedals will send a replacement pedal.

Europe

Royal Mail International Tracked & Signed - Andorra, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.

Royal Mail International Signed - Norway.

DHL Express - Belgium, France, Germany, Ireland and Netherlands.

Rest of the world

DHL Express - USA.

Royal Mail International Tracked & Signed – New Zealand and Singapore.

Royal Mail International Signed – Australia and Canada.

Please note that Bright Onion Pedals is not responsible for import duty and/or taxes when applicable and for any delay due to customs.  International deliveries normally take between 3-7 working days to arrive so bear in mind when ordering that the timescale for you to receive the pedal will be the build time (usually 7-10 days) plus up to 7 working days.

In the unlikely event that a parcel is lost during delivery the Royal Mail request 15 working days for the parcel to be delivered, if the parcel does not arrive in that time then Bright Onion Pedals will send a replacement pedal.  This does not apply to delays due to the parcel being held by customs or by a global pandemic.